Board, staff, volunteers, and the public can make a complaint about the organization according to a complaints policy that includes harassment and, in the case of a complaint against the board, access to an external assessment. Complaints are followed up.  

Evidence:

• Description of complaint practices and/or policy and protocol 
• Description of how board, staff, volunteers, and the public are informed of the complaint process 
• Description of recent complaints and how they were managed, including responses, dates the complaints were made, and when responses were issued